Nowadays, business owners want a long-term relationship with customers so as to keep enjoying the success. To win customer trust and loyalty, it is significant to be ready to fulfil the needs of patrons.
With time, customers want to be the part of the company which offers around-the-clock support service. As far as medical business is concerned, all the day and night availability is paramount. But being available 24/7 for customers and focussing on core business activities simultaneously could be an uphill task.
That’s why medical business owners are supposed to avail 24 hour telephone answering service from a reputed BPO firm. However, some dental practice owners think that hiring a receptionist is enough to handle patient calls.
Owing to this mistake, both the business’s bottom line and reputation get affected. The most cited reason behind that is 7 out of 10 customers don’t make a call again to that dental firm which doesn’t respond at the first time.
So, if you really want to maintain the momentum of ongoing success, it is advisable for you to avail call answering service as soon as possible.
Here are the top 4 reasons why dental offices should avail 24/7 telephone answering service:
1. Makes the business available 24/7
For any business owner, a strong relationship with customers is significant. That’s the main reason why most of the companies approach BPO firms to render quality support service. If we talk about dental business, you can win patients’ loyalty and trust by being available round-the-clock.
Apart from that, it is dental business owners’ duty to be available 24/7 because medical emergencies aren’t limited to any specific time. The best way to make sure that patient calls don’t go unanswered is availing 24 hour telephone answering service from a reputed BPO firm.
It is so because BPO firms have always been known for their large workforce and leading-edge technology. These aspects always help in delivering an impeccable support service.
2. Keeps legal issues at bay
From the medical business’s point of view, keeping patients’ health information secured is paramount. This is so because if any vital information gets compromised, there is a high possibility that patients may face annoying issues in their personal lives.
Sometimes dental business owners take this factor for granted, which consequently, leads to the violation of HIPAA (Health Insurance Portability and Accountability Act) policies that revolve around patient data safety.
Breaching HIPAA policies simply means giving an invitation to legal issues that can cost an arm and a leg for the business. In order to prevent legal issues, medical businesses owners are always advised to avail 24/7 call answering service from a well-known BPO firm.
3. Seamless appointment scheduling
As far as medical business is concerned, most of the calls that come for the appointment scheduling, rescheduling, and cancellation purposes. Managing all the appointments is crucial as it is the factor on which the business growth depends.
Here, opting for BPO firms’ 24 hour telephone answering service seems like a perfect option. This is so because joining hands with renowned BPO firm not only ensures a perfect calendar management but also eradicates the need of extra staff.
4. Reduces no-shows
As we told earlier, medical businesses mainly get calls regarding appointment scheduling, rescheduling, and cancellation purposes. The factor that will leave you stunned is many dental practices face the hassle of no-shows after managing the appointments perfectly. Owing to this, business growth suffers.
Here, only one thing that could be proved helpful is ‘Reminder calls.’ However,telling medical staff to place reminder calls means compromising the productivity of the business. Here, 24 hour telephone answering service of BPO firms could be useful.
Generally, only one reminder call is made for a routine check-up.But for surgical appointments, multiple reminder calls are placed to ensure that patients visit the medical facility prepared. In order to ensure that reminder calls get placed at the right time, business owners should avail 24/7 telephone answering service sooner rather than later.